RETURN POLICY
At BATH MIRA, we are committed to delivering high-quality products to our global B2B clients. As all of our products are custom-made to order, we operate under a strict quality-based return policy.
Return Timeframe
Any quality-related issues must be reported to us within 30 days after the buyer is notified by the carrier of the goods’ arrival. After this period, no returns or claims will be accepted.
Return Process
To initiate a return due to quality issues, the buyer must:
Contact our customer service team within the 30-day window.
Provide the following documentation:
Photos or videos clearly showing the defect
Order number and product details
Written description of the issue
Wait for our confirmation and return instructions before returning any goods.
We reserve the right to inspect and verify the reported issues before approving any return or replacement.
We reserve the right to inspect and verify the reported issues before approving any return or replacement.
Non-Returnable Items
Products without quality issues
Products returned without prior approval
Products damaged due to improper handling or storage by the buyer
Products returned after the 30-day reporting window
Refunds & Replacements
Once a return is approved:
- We may offer a replacement, partial refund, or full refund, depending on the nature of the issue.
- Refunds will be processed after we receive and inspect the returned goods.
Return Shipping
Return shipping costs are covered by the buyer, unless otherwise agreed upon in writing. We recommend using a trackable shipping service for all returns.
If you have any questions about our return policy, please contact our support team. We appreciate your understanding and cooperation.
BATH MIRA
Professional. Reliable. Global.